Our Lens Warranty

The Sunglass Fix guarantees our replacement lenses will fit and perform as well if not better than your original lenses or we’ll give you your money back.
We want to resolve any issue you may have as quickly and professionally as possible. Please complete our customer care form by clicking on the ‘exchange & return’ button below.
Exchange & Return
Money Back Guarantee
Our team at The Sunglass Fix works hard to ensure that every customer is really happy with our products and our service. Our high quality lenses have a lifetime guarantee against breakage*. In the unusual circumstance that you do not feel our lenses perform at least as well as your originals, we will gladly refund the purchase price - limited to within 6 months of the date of purchase. To honour this The Sunglass Fix team can either:
1. Despatch a second set of lenses (including free Australia wide delivery)
2. Refund your money
Your lenses must be returned along with your purchase receipt to The Sunglass Fix's lens production facility in Byron Bay, Australia. Please contact us below and include your order number and return reason and we will be more than happy to help you. We are sorry, but return shipping is not covered in the guarantee and must be paid by the customer.
Returns & Exchanges Policy
Our main goal is to ensure that all our customers get a great set of new lenses. We have a few general guidelines to help us resolve any mistakes made either by us or in the unlikely event, by you.
If it’s our Mistake: We will either reship you the correct lenses; or we’ll custom cut and install new lenses for you free of charge. We’ll do everything possible to get your sunglasses looking and feeling like new asap.
If you’ve made a Mistake: We’ve got two options to resolve the problem
  • Return for Refund or Exchange - Contact us below for specific instructions. A $10.00 restocking fee may apply.
  • Custom Cut and Install - The Sunglass Fix will perform a custom cut and free installation if possible. Regular shipping charges and a $10.00 restocking fee may apply.
Fit or Installation Problems
In the rare case you do have a fit problem please complete the following:
1. Please ensure you've watched the correct Installation Video. CLICK HERE.
2. Call us or email us at info@thesunglassfix.com.au (phone numbers below)
3. Please Provide:
Complete model number of your sunglasses. This is usually found on the left inside arm of your sunglasses. If you have accidentally ordered the wrong lenses still contact us. We will exchange them for you, usually at no cost. Our primary goal is to fix your sunnies and have a happy customer.
Please also provide a description of the problem (for example):
  • Too Large
  • Too Small
  • Wrong colour
  • Not the right shape
  • Damaged during Transit
*Lifetime breakage guarantee is only applicable to lenses that are not for clip-in or drilled-rimless models. ** The Sunglass Fix guarantee does not cover sunglass frames. Terms and conditions of guarantee are subject to change at any time.
Toll Free in Australia: 1800-SUNFIX (786-349) Outside Australia: +61 260 090908