Sunglass Fix works hard to make sure every customer is more than satisified with thier purchase. Sunglass Fix guarantees covers:
- ♦ FIT: Our lenses fit the frame model and size they are made for.
- ♦ Six month no question return policy: If for any reason you are not satisfied you can return them for a full refund.
- ♦ One year manufacturer defect warranty *
- ♦ Lifetime Warranty against breakage *
Returns and Exchanges at The Sunglass Fix
Our main goal is to get all customers into a great set of new lenses and restoring your favorite sunnies to like new condition.
We have a few general guidelines to help us resolve mistakes made by ourselves or our customers.
Sunglass Fix's Mistake: We will either refund you, reship your order, or custom cut and install new lenses for you free of charge. We will do everything possible to get your sunglasses up and running like new. In most cases where made a mistake and it is validated by Sunglass Fix, orders will be refunded and return shipping will not be required.
Customer Makes a Mistake: There are two options to resolve the problem
- Return for Refund or Exchange - Contact us below for specific instructions. Many times this can be handled with a simple exchange once we know what frames you have.
- Custom Cut and Install - If we don’t have the lenses you need you can ship your frames, orignal lense, and incorrectly ordered lenses in and we’ll make and install a pair for you.
In order for us resolve to quickly resolve your issues please fill out the form on our site by clicking on the exchange and return button below.
*The Sunglass Fix guarantee does not cover sunglass frames so please watch or read installation instructions carefully. Lifetime breakage guarantee is only applicable to lenses that are not clip in or drilled-rimless models. Manufacturer defects do not cover normal wear and tear like scratches so be nice to your new lenses. Terms and conditions of guarantee can change at any time. Please feel free to contact us with any questions.