The Sunglass Fix guarantees your replacement lenses will fit and perform as well if not better than your original lenses or your money back.
In order for us resolve to quickly resolve your issues please fill out the form on our site by clicking on the return and exchanges button below.
Our Australian team at The Sunglass Fix works hard to make sure every customer is more than satisified with our products and services. Our high quality lenses have a lifetime guarantee against breakage.* In the unusual case that you do not feel our lenses perform better than your originals we will gladly refund your money within 6 months of your purchase. To honour this The Sunglass Fix team will:
Your lenses must be returned along with your purchase receipt to The Sunglass Fix's workshop based in Byron Bay, Australia. Please contact us below and include your order number and return reason and we will be more than happy to help you. We are sorry, but return shipping is not covered in the guarantee and must be paid by the customer.
Our main goal is to get all customers into a great set of new lenses. We have a few general guidelines to help us resolve mistakes made by ourselves or our customers.
Fit or Installation Problems: In the rare case you do have a fit problem please do the following:
** The Sunglass Fix guarantee does not cover sunglass frames. Lifetime breakage guarantee is only applicable to lenses that are not clip in or drilled-rimless models. Terms and conditions of guarantee can change at any time.
Toll Free in Australia: 1800-SUNFIX (786-349) Outside Australia: +61 260 090908