The Sunglass Fix guarantees your replacement lenses will fit and perform as well if not better than your original lenses or your money back.
In order for us resolve to quickly resolve your issues please fill out the form on our site by clicking on the return and exchanges button below.
Our Australian team at The Sunglass Fix works hard to make sure every customer is more than satisified with our products and services. Our high quality lenses have a lifetime guarantee against breakage.* In the unusual case that you do not feel our lenses perform better than your originals we will gladly refund your money within 6 months of your purchase. To honour this The Sunglass Fix team will:
- Replace your lenses again, including free Australia wide shipping
- Refund your money
Your lenses must be returned along with your purchase receipt to The Sunglass Fix's workshop based in Byron Bay, Australia. Please contact us below and include your order number and return reason and we will be more than happy to help you. We are sorry, but return shipping is not covered in the guarantee and must be paid by the customer.
Returns and Exchanges at The Sunglass Fix
Our main goal is to get all customers into a great set of new lenses. We have a few general guidelines to help us resolve mistakes made by ourselves or our customers.
- The Sunglass Fix's Mistake: We will either reship you the correct lenses or custom cut and install new lenses for you free of charge. We will do everything possible to get your sunglasses up and running like new.
- Customer Makes a Mistake: There are two options to resolve the problem
Fit or Installation Problems: In the rare case you do have a fit problem please do the following:
- Please ensure you've watched the Installation Videos Here.
- Call us or email us on email@example.com
- Please Provide:
- Complete model number of your sunglasses. This is usually found on the left inside arm of your sunglasses. If you have discovered you ordered the wrong lenses still contact us. We will exchange them for you, usually at no cost, as our primary goal is to fix your sunglasses and have happy customers.
- Description of the problem:
- Too Large
- Too Small
- Not even the right shape
- Damaged during Transit
** The Sunglass Fix guarantee does not cover sunglass frames. Lifetime breakage guarantee is only applicable to lenses that are not clip in or drilled-rimless models. Terms and conditions of guarantee can change at any time.
Toll Free in Australia: 1800-SUNFIX (786-349) Outside Australia: +61 260 090908