{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this product yet","no_reviews_yet":false,"ratingValue":4.29999999999999982236431605997495353221893310546875,"reviewCount":"33","starValueCss":45,"fiveStar":"23","fourStar":"3","threeStar":"4","twoStar":0,"oneStar":"3","tpReviewProductWidget5":[{"content":"Site was easy to use and very helpful when I needed to change my order. Response time was good and I was very satisfied.","consumer_name":"Frank","created_at":"03 Apr 2023","stars":"5","company_response":""},{"content":"A good product.","consumer_name":"Vitalii Titov","created_at":"29 Aug 2022","stars":"5","company_response":""},{"content":"Klare und zielgerichtete Kommunikation. Es gab kurz Probleme mit der Lieferadresse aber das Team hat alles super geregelt. Tolles Produkt! Immer wieder gerne","consumer_name":"Herr Bohle","created_at":"07 Jul 2022","stars":"5","company_response":""},{"content":"Just what I needed","consumer_name":"Richard Judson","created_at":"24 Jun 2022","stars":"5","company_response":""},{"content":"Good to have as i couldn't use the old ones anymore ","consumer_name":"Franz J.","created_at":"07 Jun 2022","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"Great for changing the lenses","consumer_name":"Doug","created_at":"28 Oct 2021","stars":"4","company_response":""},"6":{"content":"Helped me fix very old ray bans \nVery happy about that !\nDidn\u2019t break the bank either 😄","consumer_name":"Lisa Higgs","created_at":"04 Mar 2020","stars":"4","company_response":""},"7":{"content":"Screws are a tad longer than the originals. But they are the right thread and diameter. ","consumer_name":"Mark Moore","created_at":"21 Oct 2019","stars":"4","company_response":""}},"tpReviewProductWidget3":{"8":{"content":"El kit contiene diferentes tornillos de distintas medidas, pero todos tienen el acabado cromado, estar\u00c3\u00ada bien que se incluyeran tambi\u00c3©n tornillos de color negro, que son los que yo necesitaba para fijar las lentes a la montura, serian mas discretos e id\u00c3©nticos al original... ","consumer_name":"Javier Bergua","created_at":"26 Apr 2022","stars":"3","company_response":""},"9":{"content":"Satisfied with the replacement lenses but screw fell out the next day. Was sent ill fitting replacement screws and no promised screwdriver.","consumer_name":"Graham Kenna","created_at":"18 May 2021","stars":"3","company_response":""},"10":{"content":"Always handy to have spares","consumer_name":"RH","created_at":"09 May 2021","stars":"3","company_response":""},"11":{"content":"No option of colour on purchase wanted gold ","consumer_name":"Joe Thomas","created_at":"29 Jul 2020","stars":"3","company_response":"Hi Joe, I'm sorry to hear that you seem to have a problem with your lenses and that you feel they are in some way fake or counterfeit. I can assure you that we are definitely not a scam. In fact we have a 6 month, no question money back warranty on all our products. We make our own, high quality lenses and are not affiliated with Ray Ban or any other sunglass brand. We do try to explain this throughout our website, and we certainly don't mean to mislead in any way. Our lenses don't (and can't) carry brand logos. No-one except a manufacturer licensed by the brand can legally make a lens with their logo. This is where the fake market exists. Many manufacturers don't provide replacement lenses and most aren't able to support older models. Where they are available, they tend to be very expensive. And that's not to mention the number of after market lenses with questionable origins and safety compliance standards. Fake lenses with little to no UV rating can cause irreparable damage. We decided to engineer a lens that is literally as good as money can buy. And we chose to make them available at the most reasonable cost that we possibly could. If for some reason your lenses aren't correct, we can fix that too. While incredibly rare for our lenses not to fit like a glove, it can happen for a number of reason. Most common is that you have the lenses for a slightly different version of the same model. As with our 6 month warranty, we have a perfect fit guarantee. So, whether we send you new lenses or provide you with a full refund, you can be sure we can make this right. It's a shame you chose to give us a 1-star review before allowing our customer care team the opportunity to get you the right lenses or refund you. And I hope you now realise that we are anything but a scam. We've got hundreds of thousands of very happy customer, and we'd like nothing more than for you to be one. I'll have one of our care team reach out to you and try to ascertain the issue with your lenses, or if you'd simply like to return them. And, hopefully, you might find your way to seeing us in a better light and realise that we really weren't trying to scam anyone. Best Regards Toby Price Sunglass Fix - Head of Marketing"}},"tpReviewProductWidget2":[],"tpReviewProductWidget1":{"12":{"content":"The Item took aged to arrive and was not as described sadly did not meet my requirements- a waste of money","consumer_name":"Len ","created_at":"19 Aug 2020","stars":"1","company_response":""},"13":{"content":"I need screws to fit my Ray bans to hold lenses in place these did not work at all this was a disappointment ","consumer_name":"Jacob Gallegos","created_at":"23 Jun 2020","stars":"1","company_response":""},"14":{"content":"Using the site and model number of my glasses, input scree pack thatbwas recommended, and it was the wrong size so useless to the purpose","consumer_name":"Kimbaley Ryals","created_at":"26 Sep 2019","stars":"1","company_response":"Hi Kimberly, I can see you ordered a set of optical screws from us. Unsure if there was a problem with the screws you ordered or if you placed another order for lenses under a different name or email. Regardless, we do have a fit guarantee policy and a 6 month no question money back policy. Our search engine is built to search across over 150,000 products. It's brings back close matches most of the time but really we do rely heavily on users validating all the detailed information within the product to ensure they are ordering the correct product. Regardless, even when mistakes happen all we strive to do is help you resolve it and get your favourite sunglasses up and running again. Our customer care team is very good a figuring out what you need and detmermining the best way to get the issues resolved for you. I would suggest either calling 1800 SUNFIX or emailing info@thesunglassfix.com.au. If you provide your order number and the model and size information \/ any information you can find off your sunglasses it would help speed up the process. Alternatively, if you no longer wish to fix your sunglasses you can alway return them for a refund. Anyhow, I'm sorry about you ordering issue. We do try our best to help people with this new concept but it's not always perfect. Thanks, Craig Anderson CEO and Founder of Sunglass Fix"}}}