{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.70000000000000017763568394002504646778106689453125,"reviewCount":"4486","starValueCss":50,"fiveStar":"3864","fourStar":"316","threeStar":"92","twoStar":"50","oneStar":"164","tpReviewProductWidget5":[{"content":"Excelent product","consumer_name":"Stanislav Anev","created_at":"02 Aug 2023","stars":"5","company_response":""},{"content":"Very Good after sales support for sun glasses","consumer_name":"Honningsv\u00e5g John fredrik","created_at":"02 Aug 2023","stars":"5","company_response":""},{"content":"Fantastic product, would highly recommend!! As good as the originals for a fraction of the price.","consumer_name":"Graeme Haynes","created_at":"01 Aug 2023","stars":"5","company_response":""},{"content":"Great way to upcycle a flea market find. Easy to fit. ","consumer_name":"Jk Mol","created_at":"01 Aug 2023","stars":"5","company_response":""},{"content":"Great fit. Polarisation works. Colour not quite matching original green. ","consumer_name":"Jk Mol","created_at":"01 Aug 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"Please be patient. Ordered & paid but on posting out dropped off the system. Company quickly responded to questions. Eventually came through & were fitted for a me by a very friendly Sunglasses Hut manager. Money well spent much cheaper than RayBan","consumer_name":"clive west","created_at":"01 Aug 2023","stars":"4","company_response":""},"6":{"content":"Great website, that was easy to navigate to get to the correct product. Plenty of information and instruction also. The lenses were easy to fit and since fitted, have been brilliant so far. I even took them to a Rayban store to have the guy there check them over and he was mighty impressed with them, especially the reasonable pricing for such a quality lense. I have given 4 stars and not 5 only because the delivery time was a little long, not massively (it really wasn't too much of an issue) but  longer than expected. This was kind of mentioned I believe, but perhaps could be improved?? Anyway, do not hesitate to use as I would definitely use again, from one very satisfied customer!","consumer_name":"barry colmer","created_at":"31 Jul 2023","stars":"4","company_response":""},"7":{"content":"El ajuste de la lente al marco no es perfecto, queda correcto pero mejora le.","consumer_name":"Juanjo R.","created_at":"27 Jul 2023","stars":"4","company_response":""},"8":{"content":"Very pleased","consumer_name":"Ronald","created_at":"25 Jul 2023","stars":"4","company_response":""},"9":{"content":"Great replacement lenses for my RB8301. The overall tint was lighter in colour compared to the original glass lenses but not noticeable if you replace both lenses.","consumer_name":"Joseph Ma","created_at":"07 Jul 2023","stars":"4","company_response":""}},"tpReviewProductWidget3":{"10":{"content":"the quality of the lenses is perfect, but the shape was wrong. so i used a sandpaper to fix it...","consumer_name":"P. Z.","created_at":"14 Jul 2023","stars":"3","company_response":""},"11":{"content":"I paid tax because the product was shipped from Australia.  it was looking like a local purchase in Euro currency.","consumer_name":"Eralp Hikmet G\u00fcrsoy","created_at":"11 Jul 2023","stars":"3","company_response":""},"12":{"content":"Les verres ne sont pas bien adapt\u00e9s \u00e0 la monture","consumer_name":"Lolo","created_at":"23 Jun 2023","stars":"3","company_response":""},"13":{"content":"Would have been a higher score, but the screws bought as an extra don\u2019t fit the frame.  Mini bolts were the standard and whilst managed to salvage most of the originals, one needed to be replaced and none of the screws were a fit.","consumer_name":"Robin Sager","created_at":"20 Jun 2023","stars":"3","company_response":""},"14":{"content":"Inferior product to original lenses. As a direct comparison The colour match is not good and the end product doesn\u2019t seem as strong\/tough. Great size great for awesome price. But NOT like for like. ","consumer_name":"Corrinna","created_at":"10 Jun 2023","stars":"3","company_response":""}},"tpReviewProductWidget2":{"15":{"content":"Still wouldn\u2019t buy from them again because of the experience. ","consumer_name":"leon johnston","created_at":"08 Jul 2023","stars":"2","company_response":"Sorry Leon,   You may not realize we manufacture over 400,000 lenses and they are made to order so it can take a day or so to get them cut and out.  I would also suggest you don't order on Friday afternoon.   We are a family run business and are not open on weekends. That order, that took place after we could have possible got it into express post on Friday went out Monday.   I can see you ordered a 2nd time and that did take 8 days from order to delivery.   Again,  I'm sorry about that.   I wish it could have been quicker but at times we do have machinery down, are very busy, or have staff out ill, or deliveries take a few more days than we expect.     Anyhow, we do try our best. Sorry it didn't meet your expectations but such a bad review....   Really hurts a small family run business like ours.    Craig Anderson - CEO and Founder - Sunglass Fix"},"16":{"content":"The glasses are good only I played again with  the tax 8 \u20ac more.","consumer_name":"Yvonne","created_at":"23 Jun 2023","stars":"2","company_response":""},"17":{"content":"I got the sfxultra and it says they were polarised but honestly, they arent","consumer_name":"Tim","created_at":"07 Jun 2023","stars":"2","company_response":""},"18":{"content":"Holes in the lenses are to large for original screws in the glasses therefore will not hold lens\u2019s in frames","consumer_name":"George Mccallum","created_at":"07 Apr 2023","stars":"2","company_response":"Hi George, I will have someone from our team reach out to you. Many times the original lenses have sleeves that should be taken out and put in the new lenses. Our holes are usually the size to accommodate the sleeves and the screws. However, our technicians will know better once they talk to you.  Craig Anderson - CEO and Founder - Sunglass Fix"},"19":{"content":"I was so pleased to receive my new lenses. They were wonderful, and the instructions were simple to follow. However, the lenses scratched within 3 months, despite me being very careful and keeping them in my case.","consumer_name":"Alysia Coventry","created_at":"03 Apr 2023","stars":"2","company_response":""}},"tpReviewProductWidget1":{"20":{"content":"Haven't received it","consumer_name":"Whatever","created_at":"31 Jul 2023","stars":"1","company_response":"Hi Ethan,  We are sorry the post or customs or whomever coudln't deliver your parcel.  I'm also sorry that technology in the world hasn't been able to allow for dynamic changes to addresses on parcel while they are in transit.  I can see our team refunded your order.   I'm really sorry as we do our best to use good, reliable shipping providers but even large carriers make mistakes just as customers do at time typing in their addresses.  If there was some other way you wanted to us to handle this, rather than refunding your undeilverable package, please let me know.  I know in most cases they will also reship another package but I can only conclude from the discussions you had with our team that was not an option and a refund was the best path forward to making you whole.  Obviously that wasn't enough for you to not leave a very harmful reveiw on our business.   Again, any constructive feedback would be appreciated.  I would be more than happy to work with our care team if I felt it was possible to handle this better for you knowing we can't change addresses while a package is in transit.   It's getting closer to a reality, but not yet for the services we use that don't cost 100 dollars to mail a set of lenses.   Craig Anderson - CEO and Founder - Sunglass Fix"},"21":{"content":"Today, 07\/25\/2023, I have arrived from the hospital and I have not received your package. Hence my assessment is so negative, which surprises me since in my previous orders my satisfaction was very great. I hope this problem is solved","consumer_name":"Antonio Llull Vallori","created_at":"25 Jul 2023","stars":"1","company_response":"Hi Antonio, I will have someone from our team reach out and see if this 2nd order has been delivered or not. We do gaurantee deliver.  However, we can also see you elected the free shipping without tracking.  That can make it harder to determine what is going on. Spain and the rest of EU can be nasty at customs. Sometimes they let them through, sometimes they hold them to collect duties, sometimes they just return them.  We are working to set up a system to collect VAT tax for the 27 EU countries and UK but it's very very very hard for  small business to collect other countries taxes. That would get them through customs easier and after spending almost 10,000 Euros we are close to getting our systems, tax representatives, and tax numbers to do so.  However, not happy that it will make our lenses cost more but it will stop this sort of mail loss and rejection.  Again, we'll get a team member to reach out and figure out the best path forward.   Craig Anderson - CEO and Founder - Sunglass Fix"},"22":{"content":"Today, 07\/25\/2023, I have arrived from the hospital and I have not received your package. Hence my assessment is so negative, which surprises me since in my previous orders my satisfaction was very great. I hope this problem is solved","consumer_name":"Antonio Llull Vallori","created_at":"25 Jul 2023","stars":"1","company_response":"Hi Antonio, I will have someone from our team reach out and see if this 2nd order has been delivered or not. We do gaurantee deliver.  However, we can also see you elected the free shipping without tracking.  That can make it harder to determine what is going on. Spain and the rest of EU can be nasty at customs. Sometimes they let them through, sometimes they hold them to collect duties, sometimes they just return them.  We are working to set up a system to collect VAT tax for the 27 EU countries and UK but it's very very very hard for  small business to collect other countries taxes. That would get them through customs easier and after spending almost 10,000 Euros we are close to getting our systems, tax representatives, and tax numbers to do so.  However, not happy that it will make our lenses cost more but it will stop this sort of mail loss and rejection.  Again, we'll get a team member to reach out and figure out the best path forward.   Craig Anderson - CEO and Founder - Sunglass Fix"},"23":{"content":"Wrong lenses sent. Wrote a few times but never heard back","consumer_name":"Alen Basic","created_at":"18 Jul 2023","stars":"1","company_response":"Hi Alen,  I'm sorry about your issues.  The only correspondence I can see is your filling out a request to return the lenses.     People can contact us through our website, emails directly, or ask for help on the return and exchange page. However,  there's one option that is I don't wan't help and just want to return the lenses. Since you selected that we just proivded the return instructions as that option is not asking for help.  However, we still asked in ther return instrucstions that if you wanted to resolve the problem let us know and we'd help.  I'm sorry if it wasn't clear but we did try to help.  If you stil want help please reach out to our team. I'm sure they can figure out why the lenses you ordered didn't fit your frames. With over 400,000 lenses on our site they are well versed at helping people. Sorry we didn't know you wanted help in the first place. It seemed clear you just wanted to return them.  Craig Anderson - CEO and Founder - Sunglass Fix"},"24":{"content":"Didn\u2019t fit ","consumer_name":"Clayton Moseley","created_at":"18 Jul 2023","stars":"1","company_response":"Hi Clayton, I'm sorry to hear about your problem. I have looked into our mail system for your inquiry as our team is very responsive and usually gets back to everyone within 1 business day  I can see that we had many problems emailing your hotmail address. I'm not sure why but the server constantly rejected our mails and the were resent about 10 times.  I'm unsure if you ever got an invoice or shipping confirmation do to hotmail limitations.    I also searched for any inbound messages from your email and found none.  If you used a different email than the one you ordered with I apologize as I can't find it using your last name nor email.  I will send an email out so we can try to help you but since we had problems delivering your receipt it might fail.  Your best bet would be to fill out a Return or Exchange request on our website here.  https:\/\/www.thesunglassfix.com\/uk\/index.php?route=account\/return\/add  We do guarantee fit regardless if you ordered the wrong model or size and will work with you to get whatever you require. Additionally we do have a no question 6 month return policy and just recently set up a return center in the UK for our customers there to send lenses back locally for both exchanges and returns.  Anyhow, please look out for an email from us.  If you don't get it check spam or head to the website to fill out that form so we can help.  Craig Anderson - CEO and Founder - Sunglass Fix"}}}