{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.79999999999999982236431605997495353221893310546875,"reviewCount":"1117","starValueCss":50,"fiveStar":"1007","fourStar":"48","threeStar":"16","twoStar":"9","oneStar":"37","tpReviewProductWidget5":[{"content":"Great service and lenses","consumer_name":"MMcN","created_at":"02 Aug 2023","stars":"5","company_response":""},{"content":"All good. Love the lenses","consumer_name":"Alex","created_at":"31 Jul 2023","stars":"5","company_response":""},{"content":"Perfect fit and easy replacement process","consumer_name":"Hazy","created_at":"31 Jul 2023","stars":"5","company_response":""},{"content":"Excellent product, arrived as advertised and saved me spending $400 on a new pair.","consumer_name":"Derek Schock","created_at":"30 Jul 2023","stars":"5","company_response":""},{"content":"Easy, simple process.","consumer_name":"CHARMAINE ZHENG","created_at":"25 Jul 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"Nice replacement","consumer_name":"Santhas ys","created_at":"31 Jul 2023","stars":"4","company_response":""},"6":{"content":"Great lenses, arrived promptly perfect fit. Only down side is a bit more explanation of how to pop the lenses in and out. There is definitely a learning curve. I did eventually figure it out, but it took several tries on a few different occasions.","consumer_name":"Bruce Schuster","created_at":"03 Apr 2023","stars":"4","company_response":""},"7":{"content":"The lenses are slightly too small. They wiggle during the cleaning procedure but do not fall of its frames. No big deal. Just to let you know,","consumer_name":"Franz Grubinger","created_at":"27 Mar 2023","stars":"4","company_response":""},"8":{"content":"Great customer service. But it did take longer than what was scheduled to ship","consumer_name":"Rogelio  Jasso","created_at":"23 Jan 2023","stars":"4","company_response":""},"9":{"content":"Everything ok. The parcel was a bit late but nothing more","consumer_name":"igor zamorano clavero","created_at":"27 Dec 2022","stars":"4","company_response":""}},"tpReviewProductWidget3":{"10":{"content":"The lenses are made of soft plastic. No resistance, very easy to scratch, at least comparing to the original Prada glasses.","consumer_name":"Alex Nonikov","created_at":"26 Jun 2023","stars":"3","company_response":""},"11":{"content":"Lenses took a while to arrive but when they did they fitted well. However, they don't look like the originals. They have less colour and are far more transparent.","consumer_name":"Michael Rhodes","created_at":"23 Aug 2022","stars":"3","company_response":""},"12":{"content":"Wrong size","consumer_name":"Martyna ","created_at":"30 Jun 2022","stars":"3","company_response":""},"13":{"content":"When I placed my order , I have been told that the estimated delivery time will be approximately 3 to 5 weeks , it takes 13 weeks to receive it , the lenses it self a pretty good .","consumer_name":"Ali Baker","created_at":"11 Apr 2022","stars":"3","company_response":""},"14":{"content":"I've bought from them several times and the products are fit for purpose but scratch easily and are not great value after shipping.","consumer_name":"customer","created_at":"10 Nov 2021","stars":"3","company_response":""}},"tpReviewProductWidget2":{"15":{"content":"View from sides of the glasses is distorted, showing distorted colours of objects. For example grey looks dark green, white looks grey or golden\u2026 similar for other colours.","consumer_name":"Muhammad  Arshad","created_at":"11 Feb 2023","stars":"2","company_response":""},"16":{"content":"The lenses were great but I did not receive any of the fruit that I ordered so I am unable to use the lenses.","consumer_name":"D'Ann","created_at":"14 May 2022","stars":"2","company_response":"Hi D'Ann, I'm assuming the \"fruit\" is referring to the generic set of screws ordered with your lenses.  I will have our care team reach and work out what was missing so they can get you up and running as soon as possible.   I did notice that you have rimless sunglasses.   Please do note that the screws we provide are generic optical screws and don't usually work as a good solution to replace the many variations of screws used to mount lenses.  Those are usually one off's created for each model and we always recommend users just remove them and re-use them.  However, if yours are lost please work with our care team. We do have a lot of components in the lab here and may be able to find something to help.  Craig Anderson - CEO and Founder - Sunglass Fix"},"17":{"content":"Charged me extra for choosing the faster shipping method. After the purchase i got instantly mailed after purchase that shipping will be taking longer than what I paid for. Then don't offer me to pay extra!   Purchase was made months ago but they keep mailing me asking for reviews, really annoying!!!","consumer_name":"Friso","created_at":"21 Nov 2021","stars":"2","company_response":"Hi Frisco, I'm sorry you were not happy that the package took a week longer to arrive than stated on our site. We do try to keep customers updated on the site about potential delays from covid and other known international events that can affect shipment times.   One big factor we can see is the fact the entire EU is trying to collect VAT on every inbound shipment no matter what the value is.  This change is causing all sorts of customs and mail delays across the region as they try to figure out how to collect their import taxes.  If you look at your tracking you will see your package actually arrived in country 6 days after your order was placed. It was the Netherlands custom department that held it for two weeks.  Without that delay it would have been delivered in a week.  Please do let us know about the reviews.  We purposely try to only use Trust Pilot for reviews although Google still at times solicits random feedback as well.  Trust Pilot is an external company that prides itself on taking away control of reviews completely from businesses so they are 100% honest and accurate. I'm sorry if they sent out too many reminders. I will look into that and see if it's something we can control.  Last thing we want to do is annoy customers. However, reviews are absolutely critical for small businesses around the world.  They help us improve our services and also really help other potential customers gain an understanding of what to expect. Of course, they can be brutally honest and harmful as well.  As for receiving the request for a review months after your purchase:   That's my fault.  I felt it was very important that our customers had time to use our product before leaving  a review.  I see no point in leaving a review just after receiving your package and barely getting it open.  I feel strongly that teh most useful reviews come from customers that have used the product for a period of time.   Anyhow, I hope the lenses serve you well and the week delay in shipping and the request for feedback will not detour you from repairing your sunglasses in the future.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"18":{"content":"My lenses were under glazed so they wobble around in the frame, this was advised my spec savers optometrist where they were taken to get put in. I\u2019m disappointed with my purchase","consumer_name":"Rebecca  Hicks","created_at":"14 Aug 2021","stars":"2","company_response":"Hi Rebecca,  I am so sorry to hear that your lenses aren't a perfect fit in your Prada frames. I can completely understand your disappointment; they should fit just like the pair that came when you bought the sunglasses.  Our lenses aren't glazed and have micron thin films and coatings, so the only way the lenses wouldn't fit is if we have somehow cut the lenses too small; or there is  a chance that your frames may have stretched very slightly over time.  Either way it's our job to resolve this for you, which we'll definitely do our best to. Chances are we can make a pair of slightly larger lenses, or it could have been that the lens cutting machine has dropped slightly out of calibration.  I'll have our care team reach out to you to fix things. They'll need a couple of photos to confirm your model and see the lenses on a ruler. That way our technicians can hopefully identify the problem and create a solution.  Alternatively, if we can't work it out, you can send in your sunglasses and we'll measure them and cut a pair of custom lenses.  We've also got a 6 month no questions guarantee, so whatever happens you're always sure of a full refund if that's what you want.  I very much hope you choose to help us get to the bottom of the problem and get you great lenses that fit perfectly.  Kind regards Toby Price Head of Marketing"},"19":{"content":"Lenses would not go back into frames a waste of money and glasses ruined had to throw frames away ","consumer_name":"Karin ","created_at":"03 May 2021","stars":"2","company_response":"Hi Karin,  I'm sorry to hear the lenses you ordered didn't fit your frame. We do guarantee fit and have a team here that helps customers like you on a regular basis install or figure out why the lenses do not fit. With over 250,000 lens models people do make mistakes.  Additionally, while we strive for perfect fits everytime there are many factors that can influence this. We make every lens and while our equipment can produce a lens within .05mm in all 3 dimensions, things can go wrong.     Regardless, our team can quickly figure out exactly what you need  and the best way to resolve your issue.  Please feel free to reach out to our care team at info@thesunglassfix.com.au  Additionally, I'll have someone contact you now that we are aware of the problem. We really want you to experience how incredible it is to restore you glasses to like new condition with our lenses.  Additionally, we do have a 6 mo no question return policy. You certainly can send the lenses back for full refund.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"}},"tpReviewProductWidget1":{"20":{"content":"I did not receive the goods I purchased","consumer_name":"Claudio Cini","created_at":"04 Jul 2023","stars":"1","company_response":"Claudio,  if you have not received your package in Brazil I would contact our care team at info@thesunglassfix.com.au.  Hopefully they can still find the tracking we provided you.  However, it has been a very long time and that does roll off of systems. They may be able to have DHL pull it out of archived or investigate it directly with Brazilian post.  Hopefully you have received it  but please do contact our team. WE do guarantee delivery and they will either reship or refund you once they see what DHL says about your shipment.  Just too bad you didn't reach out when we contacted you earlier about getting the package. Would had been easier then when the information was still in the system and it wasn't through a horrible review.  Craig Anderson - CEO and Founder - Sunglass Fix"},"21":{"content":"Never received my order","consumer_name":"Andrew Gallie","created_at":"04 Apr 2023","stars":"1","company_response":"HI Andrew,  I'm sorry to hear about your not receiving your order. I can also see you contacted our care team and they are working to resolve the issue for you once your address is confirmed.  As you probably know, DHL stated the order placed in the 17th of Jan was delivered on the 25th of Jan. However, it's going to be hard for us to escalate the issue with DHL as much time has elapsed so we may have to make you another pair and reship.    Anyhow, please contact us next time you have an issue. Much nicer to help customers out without getting a very harmful review on our small family run business due to an issue we were unaware of. Not really fair..  Craig Anderson - CEO and Founder - Sunglass Fix"},"22":{"content":"I asked for one of the lenses to change them to a prada lens frame that they promise is the model in the photo and I received some that are not the size and not the model that I bought","consumer_name":"Luis Daniel  Furlong Romo","created_at":"27 Jan 2023","stars":"1","company_response":"Hi Daniel, I'm sorry that the lenses you ordered did not fit your frames. I can see that our team has reached out to you on Dec 8th asking for photos of your frames so we could help figure out what you need.  I will forward that email to you again.  We carry over 300,000 pairs of replacement lenses so we do have a strong team that helps customers that have fit or installation issues resolve those matters.  However, we do need you to help us help you.  Please send through the photos so we can.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"23":{"content":"The lenses were the right shape, but they were not the right size. I even put the frame on hot water and still did not fit. Ended up having to shave them down.","consumer_name":"Roj","created_at":"21 Dec 2022","stars":"1","company_response":"Hi Roj, sorry about the delay in getting back to you. Normally if lenses don't fit there's an issue with model or size being ordered. We have a team here that can work that out for you quite easly.   We help customers with orders issues every day and they are very good at it.  Please visit our site here and fill out the form requesting help.   https:\/\/www.thesunglassfix.com.au\/index.php?route=account\/return\/add  They will ascertain what the issue is the best path forward to getting you the lenses you require for a proper fit.  Craig Anderson - CEO and Founder - Sunglass Fix"},"24":{"content":"The lenses were delivered on time and seem to be of good quality however I cannot say for certain as I cannot remove my original lenses at all. I gave up because it would require boiling water for an hour or a professional. The videos are farcical in how simple it is to pop the lenses out. This may not be a review of the Sunglasses fix but rather how Prada has made it near impossible to remove their lenses. ","consumer_name":"Anonymous","created_at":"23 Sep 2022","stars":"1","company_response":"Hi,  I'm sorry you are having problems removing your original lenses.   If our video instructions were not helpful enough I would suggest you give us a call.  We can have one of our lens technicians walk you through the process of removing your lenses.  Another option would be to visit a local optometrist and see if they can help.   We can also do the entire process for you if you want to mail your frames \/ lenses purchased in.    If you email us and leave a phone number at info@thesunglassfix.com.au a tech can call you. I know you are in Europe so it may take some coordination with timezones.   Our phone number in Europe is +44 20 3290 1799 if it's easier to call and leave a voice mail if it's out of hours in Australia Eastern Standard time.  Craig Anderson - CEO and Founder - Sunglass Fix"}}}