{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.79999999999999982236431605997495353221893310546875,"reviewCount":"4347","starValueCss":50,"fiveStar":"3933","fourStar":"251","threeStar":"42","twoStar":"25","oneStar":"96","tpReviewProductWidget5":[{"content":"Great, and now I can use my favourite sunglasses again","consumer_name":"Naomi","created_at":"02 Aug 2023","stars":"5","company_response":""},{"content":"fantastic customer service - excellent product, delivered quickly ","consumer_name":" James","created_at":"02 Aug 2023","stars":"5","company_response":""},{"content":"Great quality ","consumer_name":"Mr PW","created_at":"01 Aug 2023","stars":"5","company_response":""},{"content":"Perfect for keeping favorite sunglasses!","consumer_name":"Debra Summerfelt","created_at":"01 Aug 2023","stars":"5","company_response":""},{"content":"Quick service and a great product","consumer_name":"Shane Draper","created_at":"01 Aug 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"Good value for money, however they start to get scratches in a year\u2019s time of normal use","consumer_name":"Ayman Elmallah","created_at":"31 Jul 2023","stars":"4","company_response":""},"6":{"content":"Have used this company several times now and would recommend to anyone.  Issue with a lens was dealt with by customer care effectively.","consumer_name":"Customer","created_at":"31 Jul 2023","stars":"4","company_response":""},"7":{"content":"Very easy to do business with. Product was excellent","consumer_name":"Hamish Meek","created_at":"22 Jun 2023","stars":"4","company_response":""},"8":{"content":"Website easy to use\/navigate and order. Delivery took a little longer than expected.","consumer_name":"Renee","created_at":"22 Jun 2023","stars":"4","company_response":""},"9":{"content":"About 1 mm shorter than teh original....but fits also well!","consumer_name":"Bence Domina","created_at":"14 Jun 2023","stars":"4","company_response":""}},"tpReviewProductWidget3":{"10":{"content":"Lenses which were delivered are a different colour to what was ordered.  Decided to keep the dark lenses to prevent messing around and have some protection during the sunny weather.  Communication was good but not sure why Craig\u2019s implying I ordered black, when the blue lenses were selected during the selection options.","consumer_name":"Kyle Shaw","created_at":"31 Jul 2023","stars":"3","company_response":"Just an update Kyle, I'm not sure if you didn't get the reply on June 19th. We did ask you if you wanted to exchange for a different colour but never got a response back. Anyhow, I will resend the email.  You order does show you ordered black, not blue.  Regardless, happy to help you get what you desire but really, responding and letting us do that would had been much better than leaving a bad review when we tried to help correct the ordering mistake..... Craig  Hi Kyle, I'm sorry the lenses were not what you ordered or needed.    Oakley does make 3 different models in the Sylas range so perhaps you have another one of the models than ordered.   If it was something else we might have done wrong, such as wrong colour, let us know.  We've got a team here dedicated to helping customers get it right either before they order or even after they receive their lenses.  I'll have someone from our team reach out to you so we can work out what went wrong and what you need and sort it out for you.  Again, sorry about the problem Craig Anderson CEO and Founder - Sunglass Fix"},"11":{"content":"Good fit of the lense to frame. Original lense still delivering best polarized quality.","consumer_name":"Michael Gerke","created_at":"08 Jul 2023","stars":"3","company_response":""},"12":{"content":"Bad shape ","consumer_name":"S\u00e9bastien Galibois","created_at":"20 Jun 2023","stars":"3","company_response":""},"13":{"content":"Colours of the lens is quite different from the original. Overall quality seems good. ","consumer_name":"Anil Shrestha","created_at":"26 Jan 2023","stars":"3","company_response":""},"14":{"content":"Good quality product ","consumer_name":"Antoine","created_at":"21 Nov 2022","stars":"3","company_response":""}},"tpReviewProductWidget2":{"15":{"content":"They didn't exactly fit my sunglasses as expected","consumer_name":"Dipesh","created_at":"30 Jul 2023","stars":"2","company_response":"Hi Dipesh,   I will have someone from our care team reach out and help. We do guarantee a perfect fit so they should be able to help you get them installed correctly or figure out a path forward to getting a good fit.  Again, I'm sorry, we do sell a lot of lenses for your frames but we do understand frames can get bent over time or sometimes it's even ensuring you have ordered the right model for your frames as there are a few versions of the Oakly Conductors out there.  Craig Anderson - CEO and Founder - Sunglass Fix"},"16":{"content":"They hounded me for a review, so here it is:\nReceived replacement top-of-the line Diamond Ultimate Quality lenses for Oakley glasses however one of the lenses has 2 small defective spots that look like some of the coating failed to adhere to the lens in my line of vision.\n\nDisappointed as this is described as Ultimate Quality, yet it doesn't appear to have have gone through any Quality Assurance before getting shipped to me.\n\nI get that defects sometimes happen, but do these get inspected before getting shipped or is the bar for quality set very low? \nWith lenses one of the primary objectives should be visual clarity.\n\nBesides the flaw they seem ok and fit well.\nTime will tell if they will last.","consumer_name":"M.","created_at":"03 Apr 2023","stars":"2","company_response":""},"17":{"content":"Zu lange lieferzeiten die ware ist noch nicht eingetroffen","consumer_name":"Simon Ehrismann","created_at":"03 Apr 2023","stars":"2","company_response":"Hi Simon, I'm sorry the delivery took longer than expected.  I'm also sorry for the delay in getting back to you.  I can see the goods arrived a day after the review was left  which was a total of 11 business days (two weeks) from Australia to Switzerland.  We do our best to set expectations and shipments from Australia to Europe using DHL global mail do take that long. It's well within the days shown to you at checkout which is 1-3 weeks on average for the faster shipping option and 2-4 weeks for the free shipping.  I'm sorry we can't ship faster from Australia but we do our best to find a blend of dependable shipping at a cost that makes replacing lenses a viable option. I don't know of many customers that would spend 100's on shipping for faster service than that and express international services too cost that much.  Again, I'm sorry you were not happy with two weeks delivery and also sorry we sent out the review invitation too early. That was a website glitch on our part as we normally wait several months so cusotmers can fit and use the lenses before giving us feedback.  Craig Anderson - CEO and Founder - Sunglass Fix"},"18":{"content":"Zu lange lieferzeiten die ware ist noch nicht eingetroffen","consumer_name":"Simon Ehrismann","created_at":"03 Apr 2023","stars":"2","company_response":"Hi Simon, I'm sorry the delivery took longer than expected.  I'm also sorry for the delay in getting back to you.  I can see the goods arrived a day after the review was left  which was a total of 11 business days (two weeks) from Australia to Switzerland.  We do our best to set expectations and shipments from Australia to Europe using DHL global mail do take that long. It's well within the days shown to you at checkout which is 1-3 weeks on average for the faster shipping option and 2-4 weeks for the free shipping.  I'm sorry we can't ship faster from Australia but we do our best to find a blend of dependable shipping at a cost that makes replacing lenses a viable option. I don't know of many customers that would spend 100's on shipping for faster service than that and express international services too cost that much.  Again, I'm sorry you were not happy with two weeks delivery and also sorry we sent out the review invitation too early. That was a website glitch on our part as we normally wait several months so cusotmers can fit and use the lenses before giving us feedback.  Craig Anderson - CEO and Founder - Sunglass Fix"},"19":{"content":"Pensavo fossero lenti originali.","consumer_name":"M.B","created_at":"28 Mar 2023","stars":"2","company_response":"Hi Massimo,  I'm sorry you didn't understand how our business works. We make over  400,000 replacement lenses. We use our own lenses like any optometrist would. We strive to make high quality lenses so people have an option to repair their sunglasses rather than buying a new pair.  Since the majority of sunglass manufacturers do not carry replacement parts, espeically for older models, there are few options for repair around the world.  We state on almost every page how our sevice works and that they are not original OEM manufacture lenses and will not have logos. They are our own lenses.  You can certainly return the lenses for a full refund. We have a no question 6 month return policy for situations exactly like this. Please contact info@thesunglassfix.com.au and someone can help you with that process. However, we hope you are not finding that they are great lenses and are happy to have your sunglasses up and running again.  Craig Anderson - CEO and Founder of Sunglass Fix"}},"tpReviewProductWidget1":{"20":{"content":"These are not offshoot lens are one piece","consumer_name":"Mike  Derham","created_at":"29 Jul 2023","stars":"1","company_response":""},"21":{"content":"Lenses are completely wrong. Do not fit at all","consumer_name":"CliveAM","created_at":"26 Jul 2023","stars":"1","company_response":"Hi Clive,  I'm sorry to hear the lenses you ordered were not correct for the frames you have.  I'm even more sorry to hear about it for the first time in such a harmful review.  We did send out a follow up to see how things were going with the lenses and didn't hear back anything.  There are many reasons lenses do not fit. With over 400,000 lenses on offer we do our best to help ensure customers order correctly and our production machines are calibrated to within .05mm.   Regardless, being a relatively new concept, we still find customers struggle either with installation, ordering incorrectly, or yes at times a mistake on our part. That's why we have a team dedicated to helping customers install or resolve any issues they have with an order.  It's just nice to do that before we get a horrid review.  Regardless, I would suggest you visit our returns and exchange section where you can upload a photo of your frames and explain the problem you are experiencing.  Someone from our team should be able to sort it out for you quickly. You could also just return them and instructions for doing that will be provided if that's your choice.    I hope that helps and I'm sorry the lenses didn't fit your frames. Just wish we were aware of issue.  Craig Anderson - CEO and Founder - Sunglass Fix"},"22":{"content":"AS per instructions, I easily removed the old lenses, however, I can not install the new lenses. They appear to be larger?","consumer_name":"William Davis","created_at":"16 Jul 2023","stars":"1","company_response":"Hi William,  I'm sorry to hear the lenses you ordered are not fitting your frames. At times the lenses can be a better fit than the originals.   Additionally, with 400,000 models on our site many times people order the wrong model or size lenses for their frames. Many manufacturers make several sized in the same models. While we try to warn people of this on our website, we are not always aware of new size variations that came out and may not carry them.  Seeing you ordered Oakley Crosshairs leads me to believe you may have one of the other variations than you ordered or are having installation issues.   Oakley did make 6 Variations of the Crosshairs over the years.  Regardless, we do guarantee fit and work with customers to resolve problems.    I will our team send out an email to start working with you on both installation techniques and model verifications.  Please work with them and provide a photo of all the model information on your arm and photos of the frames so we can work out what you need. I'm sure we can get your sunnies up and running like new now that we are aware of your issue. Just wish you would have responded to one of our follow up emails to request help rather than leaving a very harmful review.  Craig Anderson - CEO and Founder - Sunglass Fix"},"23":{"content":"No product has arrived","consumer_name":"Jin-Woo Park","created_at":"06 Jul 2023","stars":"1","company_response":"Hi Jin-Woo, I'm sorry the post was unable to deliver the package to the address you provided.  There are many reasons orders can not be delivered.  Incorrect or incomplete addresses, customs returning packages, and just poor mail service all can result in a package being lost or in your case returned to sender.    We do guarantee delivery.  I can see our team reached out to you when the package was returned to use as non deliverable. They offerred to confirm your address and reship or refund and did refund you in full.  I can see some of the blame being held against our company. We do try to use very dependable global mail carriers such as DHL and SEKO.  However, we do have to count on them doing their job.  I do feel the review on our small family run business is a bit harsh.  We did our best to validate your address, made, packaged, and shipped them using a reliable carrier.    They failed and I feel your review would be much better suited to DHL especially when we took full responsiblity for the problem and refunded you in full or offerred to incur the cost of reshipping to you again.  I am sorry the mail system let us both down but please realize, something like this is harmful to those involved and poor reviews like this shouldn't be given out lightly.  Craig Anderson - CEO and  Founder - Sunglass Fix"},"24":{"content":"The lenses were too big for the frame.","consumer_name":"Danny Constable","created_at":"05 Jul 2023","stars":"1","company_response":"Hi Danny, I'm sorry to hear your lenses were too large for the first time through this review.  We do have an entire team dedicated to helping customers with order problems.   I can see the lenses you ordered for your Oakley were the 52mm version.   I can also see on our stie there's a 50mm version in the same Model that Oakley made.   Perhaps you need those.  Anyhow, I would suggest you visit https:\/\/www.thesunglassfix.com.au\/index.php?route=account\/return\/add or reply to our follow up email sent out a few weeks back asking if you had any problems.  Somone from our team can help you identify what lenses you need and get an exchange or refund going for you.  AGain, sorry you didn't reach out to us before leaving a harmful review. We would have helped.  We still will.   Craig Anderson - CEO and Founder - Sunglass Fix"}}}