{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.70000000000000017763568394002504646778106689453125,"reviewCount":"1219","starValueCss":50,"fiveStar":"1025","fourStar":"93","threeStar":"29","twoStar":"18","oneStar":"54","tpReviewProductWidget5":[{"content":"Great product - easy to replace.","consumer_name":"Alexis","created_at":"31 Jul 2023","stars":"5","company_response":""},{"content":"The service was great. I would recommend shopping with you to fix any sunglass. Thanks","consumer_name":"Sylvia  Llantin","created_at":"31 Jul 2023","stars":"5","company_response":""},{"content":"Very happy with both the service and the quality of the product. Very well packed a s well","consumer_name":"Alexis","created_at":"31 Jul 2023","stars":"5","company_response":""},{"content":"Excellent service. The replacement lenses were perfect for my 3 designer sunglasses.","consumer_name":"Sinead Kennedy","created_at":"30 Jul 2023","stars":"5","company_response":""},{"content":"I have used Sunglasses Fix about four times over the years to save my Maui Jim\u2019s . Works every time and the lenses are great.","consumer_name":"Mark","created_at":"30 Jul 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"I found it easy to order and lens were delivered fast, only trouble I had was identifying the lens I wanted by photos. I wanted full brown but received light lower to dark upper lens. All good","consumer_name":"Brett Foord","created_at":"24 Jul 2023","stars":"4","company_response":""},"6":{"content":"Good quality\/price ratio","consumer_name":"Je LH","created_at":"24 Jul 2023","stars":"4","company_response":""},"7":{"content":"Great lenses, easy and true fit. Only downside was delivery time (imported product).","consumer_name":"Alan","created_at":"05 Jul 2023","stars":"4","company_response":""},"8":{"content":"Look and fit is excellent. ","consumer_name":"Dave Dalzell","created_at":"19 Jun 2023","stars":"4","company_response":""},"9":{"content":"Received the new lenses and put them and all is good!","consumer_name":"Michael Halamicek","created_at":"03 Apr 2023","stars":"4","company_response":""}},"tpReviewProductWidget3":{"10":{"content":"The service is great, communication great, delivery was great. The lenses are lenses. Not sharp and super crisp like the originals, however, NOT as expensive.","consumer_name":"John H","created_at":"29 Mar 2023","stars":"3","company_response":""},"11":{"content":"Does no t say in the listing the replacement lenses will not have brand logo\nOn the lense, but apart from that good","consumer_name":"Darren Steppa","created_at":"29 Mar 2023","stars":"3","company_response":""},"12":{"content":"Good value for money though the same quality isn\u2019t there yet, ","consumer_name":"Mark","created_at":"14 Oct 2022","stars":"3","company_response":""},"13":{"content":"Looked like good lenses except holes on one of the lenses did not match up to the frame.  As I put the screw in it wouldn\u2019t go in flush and kept hitting the lens instead of going through the hole.  Tried numerous variations.  Got it to hold somewhat, but lens is definitely not flush with the frame.","consumer_name":"Phillip Todd Devoss","created_at":"21 Sep 2022","stars":"3","company_response":""},"14":{"content":"Got clear lenses for Maui Jims so I could use in place of shields.  Did that job, but definitely no replacement for original lenses.  Warped vision and strains the eyes.  Sore eyes before too long.","consumer_name":"Matthew Rivers","created_at":"24 Apr 2022","stars":"3","company_response":""}},"tpReviewProductWidget2":{"15":{"content":"Trotz Premiumauswahl ist das Glas nicht entspiegelt und verformt in der Ferne den Horizont. Verpackung war sehr gut, Einbau einfach, aber das Produkt selbst \u00fcberzeugt leider nicht. Und Achtung: ich musste bei Auslieferung zus\u00e4tzlich 9 Euro Zollgeb\u00fchren an den Boten zahlen. ","consumer_name":"Christine Sg.","created_at":"26 Jun 2023","stars":"2","company_response":""},"16":{"content":"Lenses didn\u2019t fit my Maui Jim\u2019s, the sunnies don\u2019t sit correctly any more","consumer_name":"Customer","created_at":"27 Mar 2023","stars":"2","company_response":"Hi Ben, I'm sorry to hear the lenses ordered didn't fit your frames. There are several versions (5 actually) of the Ho'okipa we make lenses for. It's quite possible you have one of the other versions and that's why they are not fitting perfectly.  I will have someone from our team reach out to you. Please work with them to provide a photo of your frame \/ model information. They are well trained at resolving fit issues and I'm sure they will get this resolved for you in no time.  Also, please do reach out to us in the future. It's always much better for a small Australian family run business to have a chance to resolve things rather tan getting a poor review first.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"17":{"content":"I had mistakenly ordered black lenses instead of brown. I quickly realized my error and sent 2 seperate emails requesting the edit be made to my order. I received 2 e-mails in return assuring me that the brown lenses would be sent. However, I received the black lenses in the mail. I am using the black lenses and they are great quality but would have loved it if the brown ones had been send as it was what I really wanted","consumer_name":"Customer","created_at":"02 Nov 2022","stars":"2","company_response":"Hi Elizabeth, I'm sorry about the mix up and delay in getting back to you here in the review.    I thought it was more important to discuss this with our care team to determine what went wrong and ensure we get you the lenses you want.  With over 300,000 lenses on offer we have a pretty complex production process. Each lens is made to order and it's done almost in real time as orders come in.    In your case the care person just plain made a mistake. They usually will flag an order that is in Production but not shipped yet. While they updated your order they missed the flag so it shipped as originally ordered.  Anyhow, I can see the team has shipped you what you requested to have the order changed too.  Hopefully, you receive those soon.   Again, sorry about the mixup.  We try hard but yes,   humans do work here and mistakes occasionally happen.   We do use each mistake to carefully examine how we can improve and hopefully avoid them in the future so thanks for your feedback.  Craig Anderson - CEO and Founder - Sunglass Fix"},"18":{"content":"Not as good as Maui jim lenses","consumer_name":"Tim Ryan","created_at":"13 Oct 2022","stars":"2","company_response":"Hi Tim, I'm sorry to hear you don't think our lenses are up to Maui Jim's standards.   Maui Jim does make some great lenses.  Manytimes they use glass lenses which are great. However, they can be 3 times as heavy, and are not as safe and can easily break when dropped.      We try to use the highest quality optics, Japanese polarization film which has 99.9% efficacy ratings, and durable coating on a very lightweight, flexible lens, that's easy to replace.  However, we do understand that like most things people are different and have different taste.  We do offer a 6 month no question return policy for this reason.    Maui Jim  is one of the few companies that supports repairs of their products. You most likely could get lenses from them.  Please feel free to return our lenses for a refund if you prefer to pursue that option.  We do strive to make a great all around lens but certainly don't want customers to be upset with their purchase.  Contact or team at info@thesunglassfix.com.au and they will assist you with returning the lenses if you elect to pursue another option.  Craig Anderson - CEO and Founder - Sunglass Fix"},"19":{"content":"The angle of the frameless lenses i bought were slightly wrong giving you a completly different look set of sun glasses.  I would just buy new original lenses next time.","consumer_name":"Andrew Evans","created_at":"02 May 2022","stars":"2","company_response":"Hi Andrew,  We do work hard to design lenses that will maintain the same angle for frame attachments as the originals do.    I'll have someone from out team reach out to you to find out how the angles are off creating the different fit that you aren't happy with.   Hopefully they can work out what might have happened for you and correct the situation.  Again, I'm sorry about the fit but someone will work with you to get you a solution that will work better.  Craig Anderson CEO and Founder - Sunglass Fix"}},"tpReviewProductWidget1":{"20":{"content":"Did not receive order. Paid for expedited shipping as well.","consumer_name":"Derrick Cranmer","created_at":"03 Apr 2023","stars":"1","company_response":"Hi Derrick,  I'm sorry about sending the review out so early. We put in a wesite change that triggered Trust Pilot to send out reviews prematurely. However, upon checking out your order I can see that order, placed on March 9th was delviered on teh 21st of March.   I'm uncertain why your review, two weeks later states you didn't receive it unless the post delviered it to the wrong address or the wrong address was put in your order.  Please as those that live with you if a small brown box from Sunglass Fix arrived on the 21st, about two weeks ago. If you still can't locate it please contact us at info@thesunglassfix.com.au and we can launch a postal inquiry with USPS to resolve it.  Thanks Craig Anderson - CEO and Founders of Sunglass Fix"},"21":{"content":"Never received the item","consumer_name":"Amanda Hatchard","created_at":"27 Mar 2023","stars":"1","company_response":"Hi Amanda, I'm sorry.  We should have waited a bit longer to send you the review request as your order was only placed a week ago. As you probably know we are in Australia and have to make and ship your lenses once ordered.  There's little chance they would make it to Canada from Austrlaia in 1.5 weeks. I would expect the lenses to arrive later this week or early next based on what we are seeing as normal delivery times to Canada.  If your package doesn't arrive by then please contact us at info@thesunglassfix.com.au and we will investigate it with DHL. We do guarantee delivery but we do have to allow ample time for DHL and Canada post to do their jobs. Again, sorry for sending out the review too early. We put a new website in and normally we like to give customers a month or so of wearing their new lenses before asking for feedback but something in the new software caused your review to be sent early.  Craig Anderson - CEO and Founder - Sunglass Fix"},"22":{"content":"I reached out on the website because I received incorrect lenses. Still haven't heard back.","consumer_name":"Jill Christian","created_at":"27 Mar 2023","stars":"1","company_response":"Hi Jill,  I'm sorry to hear you had a problem with the lenses you ordered.  We do have a team here to help.  However, I just searched our entire care system and we have not received any communications from this email or with reference to your order number.  Therefore, we were not aware you had any sort of issue.  I will have somone from our team reach out to you immediately to see what we can do to help.  Please work with them as they will need the complete model number off your inside arm (hopefully  a photo) so they can determine best path forward to getting your sunglasses up and running.  Craig Anderson - CEO and Founder - Sunglass Fix"},"23":{"content":"Fake stuff never buy these","consumer_name":"Albert","created_at":"02 Feb 2023","stars":"1","company_response":"Hi Albert,   I'm sorry you didn't understand how our service works.  We manufacture replacement lenses for all sunglasses so people don't have to throw away perfectly good frames when their lenses are damaged. I started this business 17 years ago when I discovered most sunglass manufacture did not offer replacement parts. If they did, they made it so expensive it was crazy to repair as you could buy another pair for about the same price. I set out to make some of the highest quality lenses available and we now carry over 300,000 replacement lenses. No, they are not OEM and we state that on every page on our website. Last thing we want if for customers like yourself to think they are getting branded lenses. However, considering it is still very hard to get OEM lenses and in most cases ours are superior in quality it is a thought by 100,000 of happy cusotmers to be a great alternative to throwing them in the bin.  That said we do have a 6 month no question return policy for any customers that may have ordered and are not happy or didn't realize how our service works.  Please visit.    https:\/\/www.thesunglassfix.com\/index.php?route=account\/return\/add or contact our care team. They will instruct you how to return your lenses for a full refund.  Craig Anderson - CEO and Founder - Sunglass Fix"},"24":{"content":"Wrong lenses were sent and was hard to return so never did  Lost out on $70","consumer_name":"Chris Loeswick","created_at":"08 Jan 2023","stars":"1","company_response":""}}}