{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.70000000000000017763568394002504646778106689453125,"reviewCount":"161","starValueCss":50,"fiveStar":"146","fourStar":"3","threeStar":"3","twoStar":"2","oneStar":"7","tpReviewProductWidget5":[{"content":"Thank you so much for your amazing service and for giving my beautiful Gucci sunglasses a new lease of life. \n\nYour service has been impeccable and beyond all exception. \n","consumer_name":"Philip  F","created_at":"25 Jul 2023","stars":"5","company_response":""},{"content":"Great fit for my old Gucci frames. Great lenses. Really pleased, so, thank you.","consumer_name":"Anno Domini ","created_at":"18 Jul 2023","stars":"5","company_response":""},{"content":"It\u2019s a good product, unfortunately, it doesn\u2019t match my frame. I had order a wrong one.","consumer_name":"Fei Del Prete","created_at":"05 Jul 2023","stars":"5","company_response":""},{"content":"Very good customer service, quick response and solutions.","consumer_name":"Jhonn Ayala","created_at":"21 Jun 2023","stars":"5","company_response":""},{"content":"This company is absolutely the best. I purchased a preloved pair of gucci su glasses but when I received them the lenses were prescription.  Impossible to see out of. Enquired online and was sent instruction how to send them in to sunglass fix to replace lenses. 2 weeks later they arrived. Amazing! Can't recommend them enough","consumer_name":"BROOKE","created_at":"14 Jun 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"The lenses were great! The removal of my old lenses to replace with the new ones was horribly difficult. is there a better way? I would continue to use this service but removing my old lenses was stressful as it almost caused me to break my frames... Any suggestions? I tried heating and everything you suggested on your video. No help...","consumer_name":"Maria Stathatos","created_at":"11 Jun 2020","stars":"4","company_response":"HI Maria,  Thanks for the nice review. Yes there are easier ways.   We do the installation for free using our custom made \/ installed lenses services. Same price for the lenses.  Just takes a bit longer as the frames need to be sent in and time allowed for our team to install the lenses and tune up your frames. There is some additional shipping cost too so it ends up costing a bit more but does eliminate all the stress on your side.  Additionally some customers take them to a local optometrist to get some help.     I'm sorry our videos didn't help much in your situation.   Some people get it quite quickly and for others they find it a bit more difficult but once you've replaced lenses once it's usually a bit easier the next time.   Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"6":{"content":"The lenses fit perfectly in Gucci shades. If I ever need replacements, I will definitely shop at sunglassfix again","consumer_name":"Claudia Castaneda","created_at":"12 Nov 2019","stars":"4","company_response":""},"7":{"content":"I purchased polarized lens for my fav Gucci sunglasses.  I was a bit skeptical in purchasing a product from Australia given that I reside in the US specifically in New Jersey.  While I waited about a month to receive the lens I am overall happy about the purchase experience and the price I paid for the lens.  As far as fit, the screw holes on the lens fit the frame, but the overall height of the lens are just a tad bit high...nothing too serious though.  Just really happy I am able to sport my Gucci sunglasses again.","consumer_name":"Jay...the SituAsian","created_at":"08 Aug 2018","stars":"4","company_response":""}},"tpReviewProductWidget3":{"8":{"content":"Unfortunately the first set didn\u2019t fit properly as frames were prescription. You sent another which were very difficult to fit in and slightly damaged the frame. I ended up taking them to a local place, and had to pay more, but likely should have done in the first place.","consumer_name":"Mary Ellen  Shaffer","created_at":"23 Dec 2022","stars":"3","company_response":"HI Mary,  we also offer a custom cut an install service and could had done that all for you.  Sorry, we make lenses for sunglasses but if they are altered for a prescription it probably is best to send the frames in for us to fit or yes, go to a local optometrist and get lenses.    Most prescriptions don't require alterations to frames that cause this but it does happen from time to time.  I'm sorry it wasn't a great experience for you and perhaps our team should have offerred the custom made option over sending a second pair.  Craig Anderson - CEO and Founder - Sunglass Fix"},"9":{"content":"I ordered some lenses a few months ago now, they didn\u2019t fit at all! So I emailed to complain and they made me another pair which again did not fit at all, so they did another pair which fit better. I can\u2019t say they didn\u2019t try, but \u00a360 for a pair of lenses which arnt perfect I think is over priced. When I told them the last pair did click in but didn\u2019t fit perfectly to the edge they just said thanks!","consumer_name":"Amanda","created_at":"24 Sep 2022","stars":"3","company_response":"Hi Amanda,  I'm sorry about your situation.  From what I read about all the work I team did in the three attempts to rectify your fit issues I know they felt that the frames had probably warped over time.  It can happen if left in a hot car or some other conditions make that happen.  They felt that with the three attempts you got a safe fit on the right side on the 2nd attempt and a good fit for the left on the 3rd and that you were satisfied.   However, if that wasn't the case then please feel free to return them for a refund. Another option could be the send back the lenses and the frames.  Our technicians could then design and fit lenses that work in both the right and left sides regardless of frame movement.  Again, I'm sorry for whatever reasons they didn't fit.  While frame changes are rare they do happen occasionally and we do try to help as you experienced with our 3 attempts to correct the sitaution.  However, we don't want you living with something you aren't happy with. Please consider the two alternatives suggested and contact info@thesunglassfix.com.au if you want to proceed with a return\/refund or sending in the frames.  Craig Anderson - CEO and founder - Sunglass Fix"},"10":{"content":"They have this weird glare when looking at a phone or tablet or simply staring at the road on a sunny day. My original lease didn\u2019t have this glare. ","consumer_name":"Sohrab Amiri","created_at":"13 Sep 2020","stars":"3","company_response":"Hi Sohrab,  I can see that you ordered polarized lenses for you Guccis.   Your original lenses would have most likely not been polarized.   You may have been happier getting our SFx Edge, non polarized lenses if you were after something more similar to what you originally had.  Polarized lenses are designed to block glare and light that go to the eyes from odd angles such a reoad glare.   However, they also block lights from certain screens and technology devices as well which is probably what you are experiencing with your phone.  Again, that's dependent on what sort of screen your phone or monitor has and how it transmits light.  You are more than welcome to exchange the lenses for our SFxEdge range.  Additioanlly, you could just return the lenses for a full refund. We do have a 6 months no question warranty.  Anyhow, I would suggest you reach out to customer care at info@thesunglassfix.com.au and explain that you don't like the polarized lenses and what you would like to do. They will be more than happy to help you.  Thanks, Craig Anderson CEO and Founder - Sunglass Fix"}},"tpReviewProductWidget2":{"11":{"content":"I placed an order and received the Gucci lenses and screws, but not the tiny nuts that were needed to secure the lenses to the frame.  I emailed the company, and the representative said they would mail me the nuts, but they never arrived so rendering the lenses unusable.","consumer_name":"Shirley C","created_at":"25 Feb 2022","stars":"2","company_response":"Hi Shirley,  I'm sorry to hear about the screw situation. I am following up with the lens tech so see if they can still provide the hardware for free.  We have been flooded down in Australia so that could be causing some delays in their trying to do this special order for you.  We do try to point out that the screws for ordering are a set of generic optical screws.  They are not rimless components nor specfic to a frame.   I know people still don't fully understand that when ordering as you are not the first to have this problem.   It's also impossible for us to source every type of hardware provided for all sunglasses.  Many are made one off by a manufacturer for a particular frame they roll out.  We are working hard to try and source some good after market rimless components that should work on most frames.  Our techs are going thorugh those samples and trying to sort you out.    I have sent them an email to remind them as I'm unsure if they shipped it or not but someone will contact you soon.  You can certainly return the lenses for a full refund too.   I'm hoping they've already mailed the parts but that was unclear your order history but one person was working on it and they will contact you either way soon.  Craig Anderson - CEO and Founder - Sunglass Fix"},"12":{"content":"The lenses are lose and doesn't fit the frame perfectly.\nIt fall down from time to time","consumer_name":"Ahmed Muaz Elkhdidir","created_at":"17 Jan 2022","stars":"2","company_response":""}},"tpReviewProductWidget1":{"13":{"content":"Despite giving the correct manufacturers model and serial number reference the replacements do not fit.","consumer_name":"K Jones","created_at":"31 Jul 2023","stars":"1","company_response":""},"14":{"content":"Wrong size sent. Even follow up emails sent. No refund was done. Lost USD $70","consumer_name":"Diljeet Bhatti","created_at":"22 Jan 2023","stars":"1","company_response":"Hi Diljeet,  I'm sorry about your problems.  I can see you contacted our team when your lenses didn't fit and they discovered you had a 61mm version of the GG2245's , not the 59mm lenses ordered.  I can see you sent a photo on the 9th of Nov of your frames and our team responded on the 10th of Nov with options.  On the 20th you sent an email that sounded like you never read or received our response.  The team provided return instructions where I feel they probably should have reiterated the fact your frames are different size and that we could either custom make you a set at no additional charge or you could return them for a refund.  I think the person on care just sent return instructions when they should have also offerred the option for us to custom make you a set of lenses.  Now if you've returned the lenses we will refund you.  However, the package could still be in transit.  if you haven't returned the lenses or would prefer to send in the frames so we can custom make and install a pair of new lenses we are more than happy to do that for you too.  Please reach out to info@thesunglassfix.com.au for further help.  Again, I'm sorry, we don't know every size of every model made by manufacturers and they roll out new ones almost every day. However, we do try to instruct people  on how to check sizes and models to ensure they don't get the wrong lenses.  We do understand it's a new concept and that's why we have the 6 month no question return policy.  We are here to help. Please review your emails and let us know what you would like to do.  Craig Anderson - CEO and Founder - Sunglass Fix"},"15":{"content":"Order never came it\u2019s been over 3 months","consumer_name":"Kristina","created_at":"03 Oct 2022","stars":"1","company_response":"Hi Kristina, I've invested your problem and can see what the issue is.  We did email you shortly after you order.  You ordered VIP lens installation service for your frames.  For these products we require them to be sent into our lab so we can make and install lenses for you.   This service is different from our standard offerring where we make and send the lenses out to you. Instead, for these select products we do not have the ability to make lenses and offer a free pair (of base lenses, I can see you upgraded to a polarized pair and paid just the difference) if you send in the frames.  Therefore, either you didn't understand how this products works and didn't receive our emails or there was some other communication problem as we are still waiting for you to send in your frames.  I will resend the email with the instructions.  If you no longer wish to get the free set of lenses let us know. We will refund the amount you paid to upgrade to a higher quality lens and reinstate the offerring on our site for other customers that do want the free set of lenses if they send in their frames.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"16":{"content":"Lenses didn't fit.","consumer_name":"Customer","created_at":"18 Aug 2022","stars":"1","company_response":"Hi Dan,   I'm sorry to hear, especially through a harmful review, that the lenses you ordered did not fit your frames.  We have a team here dedicated to help customers order the correct lenses for their frames and to help if something went wrong with their order.  However, we can only help if made aware of the problem.  I will have someone from our team reach out to you. Please work with them so we can figure out what frames you have and sort out why the lenses you ordered did not fit properly.  Thanks, Craig Anderson - CEO and Founder - Sunglass Fix"},"17":{"content":"The lens was too large and  I ended up breaking the frame trying to get them in. I know I could have sent them back but the time for the turn around is long so I tried myself.","consumer_name":"Quintroy Harrell","created_at":"30 May 2021","stars":"1","company_response":"Hi Quinitroy,  I'm really sorry to hear about your frames.    We could try a couple of things for you. First, we do have a frame buy back policy in that if you return the lenses and frame we'll send you 50.00 as a way of saying sorry and refund your order in full. This allows us to examine what could have caused the issue.  Additionally, we do have a relationship with a very good frame repair company. If we were to get the frames down here with the lenses we sent and ensured they were a matching model and our lens size was not correct (as manufactures do make a lot of sizes for same model), we would be happy to send them in and see if this company could repair them.   We could then install the lenses for you and return them to you at our cost.  All we ask is for you to send frame, hopefully original lenses, and the lenses we sent.  Anyhow, if any of this sounds reasonable please contact info@thesunglassfix.com.au and they will send you information on how to get the process started.  AGain, I know that's a terrible experience.  However, I know frames can become brittle with age and yes, sometimes installing either the wrong lenses or if something went wrong and we sent the wrong sized lenses, this could put too much stress on the frame and cause a break.  Very rare we ever see this but it has happened in the past.   However, we do have options to try to help you so please do reachout.  Thanks, Craig Anderson - CEO and Founder of Sunglass Fix"}}}