{"text_read_more_reviews":"Read more reviews","text_no_reviews_yet":"No reviews for this brand yet","no_reviews_yet":false,"ratingValue":4.79999999999999982236431605997495353221893310546875,"reviewCount":"117","starValueCss":50,"fiveStar":"110","fourStar":"2","threeStar":0,"twoStar":"1","oneStar":"4","tpReviewProductWidget5":[{"content":"Worked perfectly and clipped in correctly ","consumer_name":"Dane","created_at":"06 Apr 2023","stars":"5","company_response":""},{"content":"I love being able to repair and continue to enjoy my $$$ sunglasses. The lenses were easy to swap out and I'm kicking myself for waiting so long to do this.","consumer_name":"JRob","created_at":"03 Apr 2023","stars":"5","company_response":""},{"content":"Fue un poco larga la espera del producto, pero lleg\u00f3 en muy buenas condiciones.","consumer_name":"Alexander Saracho Heredia","created_at":"03 Apr 2023","stars":"5","company_response":""},{"content":"Great product great shipping","consumer_name":"Gilad Fein","created_at":"03 Apr 2023","stars":"5","company_response":""},{"content":"Fantastic quality - just as good as the original lenses, if not better!","consumer_name":"B.","created_at":"28 Mar 2023","stars":"5","company_response":""}],"tpReviewProductWidget4":{"5":{"content":"Great quality and value but took 2 replacements to get it to fit my glasses perfectly (ended up sending glasses to them for fitting)","consumer_name":"Sam","created_at":"25 Jan 2020","stars":"4","company_response":""},"6":{"content":"HelpFul on call","consumer_name":"Virginia Porteous","created_at":"28 Dec 2019","stars":"4","company_response":""}},"tpReviewProductWidget3":[],"tpReviewProductWidget2":{"7":{"content":"I paid for expedited shipping ahead of time not knowing that all deliveries were delayed. Had I known prior I would have not paid extra but found out AFTER I already paid for it!","consumer_name":"Saba  Sassouni","created_at":"19 Sep 2020","stars":"2","company_response":""}},"tpReviewProductWidget1":{"8":{"content":"It was impossible to get the lenses into the frames despite following the instructions exactly. Eventually the frames cracked. I am very disappointed with this product.","consumer_name":"Jennifer  S","created_at":"22 Sep 2020","stars":"1","company_response":"Hi Jennifer, I'm very sorry to hear about your problems installing the lenses.   We do try to provide detailed installation instructions and I know some frames can be harder than others. However, breakage is extremely rare when the right model and size is ordered for the right frame.  That said,  we do offer a refund on return for the lenses. Additionally we do have a frame buy back policy.  If you sent the lenes and frames back we will  provide 50 USD on top of the refund to help you find an alternative solution.   Again, I'm very sorry about your frames breaking.  Our goal is to help people keep them longer not to have the break so it's very sad for me to hear.  Craig Anderson - CEO and Founder of Sunglass Fix"},"9":{"content":"Great product and replacement to the original lenses. Very happy with this product ","consumer_name":"Adam howlett","created_at":"01 Sep 2020","stars":"1","company_response":""},"10":{"content":"Never received it!","consumer_name":"Lumpree Brown III","created_at":"27 Jul 2020","stars":"1","company_response":"Hi Lumbpree,  I'm sorry to see this review.   I do feel it's not fair to state you shouldn't trust our company when we fully refunded you due to your shipment being delayed with all the havoc taking place around the world with the Pandemic.  We did exactly what we said we'd do.    The day after the order was placed we custom made your lenses, packed them, and shipped them using DHL global mail.   You elected the free shipping option which only provides proof that DHL received it and sent it out of Australia. Unfortunately it's not tracked  further.   We responded to your inquiry about not receiving the package and shortly after  fully refunded your purchase per your request.  We also offered to reship it to you but you wanted the refund instead.  I feel what we did was very honest.  We took responsibility that DHL or USPS failed to delivery your package and wore the brunt of it.  I know you didn't get your order but you got your money back and we certainly would have reshipped for you with tracking this time if you requested that.  Anyhow, I'm sorry about the mail loss. I know it was a special occasion and I really wish we could have helped make it work for you. However, we tried our best in these trying times.  Our family run business is also getting harmed by the pandemic, government shutdowns and many other things that remain out of our control.  However, we keep doing everything in our power to keep moving forward even if it means we are having to refund and take massive losses on all the lost and heavily delayed freight around the world.  Please try to understand that we are trying our best.  However, reviews like this really impact us and I the fact we refunded your order when it was lost or delayed in the mail  speaks highly of trust.  If I missed something else that we did that triggered your mistrust please let me know. I would do whatever possible to ensure that action is prevented in the future as trust means everything to me and our company.   Thanks, Craig Anderson CEO and Founder - Sunglass Fix"},"11":{"content":"The Lens didn\u2019t fit my sunglasses 😐","consumer_name":"Shanil","created_at":"23 Jul 2019","stars":"1","company_response":"Hi Shanil, Sorry the lenses didn't fit.  I can see we replied to you on June 3rd asking for a little bit of information so we could help you resolve the problem but didn't get a response.  We measure every single fit issue to resolution here. Most of the time it's a simple ordering mistake where someone orders the wrong model or size.   Our machines also can have slight problems. It's usually very rare or on very complex lenses   However, after researching the lenses you ordered I would state they are simple to produce and shouldn't have had a machine issue so it's probably model or size issue.  Regardless of issue we do need you to respond to our email so we can help.    If you prefer to just leave a bad review and not sort this out that's your right.  However, we work out solutions for customers all the time. Please do get back to our care team's email requesting you to send through the model information on your sunglasses or photos of the frame and inside arms if that information has worn off.   It may be a very quick solution of just exchanging for the lenses you require to resolve this problem.  Additionally, we do offer you to send in the frame if you can't identify your model or size and we'll custom make you a pair and return them to you for free.  Anyhow, I'm sorry they didnt' fit but I think you would have found we would have worked out a solution for you if you would have responded to our inquiry.    If you just decided to send them back then we'll get that refund sorted for you when they arrive back.  Thanks, Craig Anderson CEO and Founder Sunglass Fix"}}}