Shipping Information

The Sunglass Fix ships their lenses anywhere in the world for free. We have served customers in over 130 countries for over a decade helping hundreds of thousands of customers keep their favorite sunglasses longer. While it may take a little longer to get our lenses we guarantee the quality will be worth the wait.

COVID-19 DELAYS:

April 07 2020 Update:

Australia Deliveries should proceed as normal.

International shipments: DHL has informed us that all shipments will be processed with the exception of the countries listed below.  N. America, Most of Europe, Japan, New Zeland and Australia are still being serviced with some slight delays. See this list below for closures.

DHL and Australia Post are unable to delivery to the following locations due to country restrictions or severe limitation on flights to your country.  Things change quickly so please check back if we can’t ship to you today or contact us and we can email you when shipping statuses are changed.

 
France Netherlands Finland
Brazil Japan Greece
Lao Peoples Democratic Republic Algeria Angola
Antigua and Barbuda Argentina Aruba
Azerbaijan Bahamas Barbados
Belize Benin Bermuda
Bhutan Bolivia Botswana
Brunei Darussalam Burkina Faso Burundi
Cameroon Cape Verde Cayman Islands
Central African Republic Chad Chile
China Colombia Comoros
Congo Costa Rica Cote DIvoire
Croatia Cuba Curacao
Cyprus Djibouti Dominican Republic
Ecuador Egypt El Salvador
Equatorial Guinea Eritrea Estonia
Ethiopia Fiji French Polynesia
Gabon Gambia Ghana
Grenada Guadeloupe Guinea
Guinea-Bissau Guyana Honduras
Hong Kong India Indonesia
Iran (Islamic Republic of) Israel Jamaica
Kenya Kuwait Lebanon
Lesotho Liberia Libyan Arab Jamahiriya
Lithuania Macau Madagascar
Maldives Mali Malawi
Martinique Mauritania Mauritius
Mexico Moldova Republic of Mongolia
Montenegro Morocco Mozambique
Myanmar Namibia Nepal
New Caledonia Nicaragua Nigeria
Niger Pakistan Panama
Papua New Guinea Paraguay Peru
Philippines Rwanda Saint Kitts and Nevis
Saint Lucia Samoa Sao Tome and Principe
Saudi Arabia Senegal Seychelles
Sierra Leone Singapore Slovak Republic
Somalia South Sudan South Africa
South Korea Sri Lanka Saint Vincent and the Grenadines
St. Helena Sudan Suriname
Swaziland Syrian Arab Republic Tanzania United Republic of
Thailand Togo Trinidad and Tobago
Tunisia Tuvalu Uganda
Ukraine Uzbekistan Vanuatu
Wallis and Futuna Islands Western Sahara Yemen
Zambia Zimbabwe
 

Australia:

Australia customers can expect their lenses in 2-5 business days on the east coast. Rural Areas and Western Australia should receive them in 1-2 weeks.

Express Post should arrive in 2-3 days. We are not in an express post overnight area but these packages still get there fast and are a great alternative for Regional areas and Western Australia customers that need their lenses fast.
 

International:
We use DHL global for almost all our international shipments. DHL provides estimates on their website for specific countries. These estimates only explain how long it takes on average for your goods to be delivered. 

International:
We have recently converted all our international shipping to DHL. Please don't expect a yellow van to pull up to your house. They basically take all packages directly to your countries postal systems for normal domestic delivery. What DHL has proven is that they are faster, more reliable, and have allowed us to offer tracking and some faster services around the world for a very reasonable cost.  Our website checkout process will show you if any of these upgraded services are avialble and their cost. We have heavily subsidised their cost as we find these services are usualy more reliable and faster for our customers.
Free Delivery Estimates Best Delivery Time Average Delivery Longest Delivery Refund or Resend
Australia 2-6 business days 4-8 business days 10 business days 12 business days
New Zealand 1- 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
Asian Region 1.5 - 2 weeks 2 - 3 weeks 3 - 5 weeks 5 weeks
USA/Canada 1.5 - 2 weeks 2 - 3.5 weeks 3.5 - 6 weeks 6 weeks
UK/Western Europe 2 - 3 weeks 2 - 4 weeks 4 - 6 weeks 6 weeks
Arabian Region 3 - 4 weeks 3 - 5 weeks 5 - 7 weeks 8 weeks
South & Central America 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
African Region 3 - 5 weeks 5 - 6 weeks 6 - 9 weeks 10 weeks
Eastern Europe/Russia 3 - 5 weeks 5 - 7 weeks 7 - 9 weeks 10 weeks

In the unlikely event there are import taxes or duties these will be the responsibility of the customer
Shipping Cost and Information for Custom Made or Installed Sunglass Lenses
How To Send Sunglasses To Us